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Service Matters: The Cognito Blog
Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.
Recent Articles
Driving Continuous Improvement: The Pursuit of Best-In-Class Service
- Blog
- 22 February 2012
- Service Excellence
- No comments
I’m very conscious of two things in business today.
The first is how tough the modern service environment is. We’re probably all familiar with demanding customers who want ever better service at lower cost and in many companies this service n...
How Can We Excuse Rudeness in Customer Service?
- Blog
- 17 February 2012
- Service Excellence
- No comments
Our recently commissioned YouGov survey revealed that almost half (49%) of those polled [over 1,400] cited unfriendly and impolite staff as the most common reason for poor customer service.To further explore this theme, Service Management’s Saul S...
Service Matters: The Cognito Blog
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