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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

About Cognito

Service Management and Cognito Host Roundtable Discussion

On Wednesday we held a roundtable in London with Service Management. The focus was on the importance of performance management in driving service excellence, and the role technology can play in this. The discussions were wide and broad-ranging, an...

A snapshot of the industry from Service Management Expo 2011…

Having exhibited at SME last month and met a large number of existing and potential customers in a short space of time, I thought it would be interesting to reflect on the themes and issues that seem to be of most concern and interest to the custo...

Brighter thinking, better service

At SME11 we unveiled our latest solution to driving performance management across service-based organisations, FieldForce IQ. It seeks to assist Service Directors to effect and invest in change and where it most counts, by providing maximum visibi...

What’s on your mind at SME11?

We’ve spent many months researching what’s on the minds of Service Directors, with prospects and customers. At tomorrow’s Service Management Expo we will be providing solutions to some of the hottest issues we’ve identified: “How can I change...

A glimpse ahead at SME11

Whether you are attending this year’s Service Management Expo or not, we aim to share with you as much of the news and industry developments as possible. We will be unveiling our latest performance management toolset, in response to many of t...

Tough npower Channel 4 assignment puts Cognito in the spotlight

Last week’s Undercover Boss episode saw Chief Operating Officer Kevin McCullough going undercover at npower, one of the UK's top utility companies and a long term customer and partner of Cognito. Kevin, responsible for over 8,000 npower emplo...

Ten things you may or may not know about Cognito

Whilst updating some of the company’s key messages, we broke all the rules of content marketing and took a rather shameless introspective look at ourselves to see what statistics we could find. Without looking too hard we hit upon the below ...

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