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Service Matters: The Cognito Blog
Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.
Recent Articles
Facilities Management Journal roundtable in association with Cognito
- Blog
- 17 May 2012
- Service Excellence
- No comments
The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service.
The session, chaire...
Why a double-dip recession needn’t mean a compromise on service levels
- Blog
- 9 May 2012
- Service Excellence
- No comments
At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...
Automatic Scheduling
Why automatic scheduling may NOT improve your service performance
- Blog
- 20 October 2011
- No comments
This may seem a strange title for an organisation that makes money from selling mobile workforce management solutions, but it recognises that there are traps to avoid in deploying such solutions. The good news is that if you know where the traps ...
