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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Cost of Service

Is your organisation a churner or an earner?

Calculating the true value of poor service Until now, organisations relied upon research reports and survey findings to raise the topic of customer satisfaction up the boardroom agenda. Results from a recent YouGov survey, which showed 60% of...

Raising service levels - six tips on how to tackle it

                    Today’s field service organisations find themselves confronted by two seemingly conflicting goals: they are expected to systematically reduce the cost of their service ope...

How Eliminating Waste Can Deliver Better Service At Lower Cost

Lean thinking shows us how eliminating waste can deliver better service at lower cost In a climate of cost cutting, how can organisations reduce the cost of delivering great service without compromising the quality? We think that the answer l...

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