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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Dynamic Scheduling

What is GPS jamming, and how to spot it in your workforce

A secret network of twenty roadside listening stations across the UK has confirmed that criminals are attempting to jam GPS signals on a regular basis, findings from a conference at the National Physical Laboratory revealed yesterday.  Set up...

Why dynamic scheduling answers the demand to do more with less...

...and 3 questions to ask if it can help you Our customers face acute and constant pressure to manage mobile workforces to be more productive, meet higher levels of customer satisfaction and achieve overhead reductions. As a result, service a...

How Dynamic Scheduling? Pt 2

How Dynamic Scheduling - Part 2 In part one we explained how vital it is that the service organisation understand their current scheduling rules at every level, paying special attention to the unwritten ones. Part two of this article exp...

How Dynamic Scheduling? Pt 1

In recent articles we have expressed our enthusiasm for dynamic scheduling, and for the potentially dramatic benefits that this approach can bring. But implementing dynamic scheduling can be fraught with traps for the unwary and inexperienced. ...

Why Dynamic Scheduling? Pt 3

Our last blog asked whether we can do without human judgement entirely when it comes to scheduling? Whilst it seems clear that dynamic scheduling can bring some dramatic benefits - in our experience, for complex service environments, the law of di...

Why Dynamic Scheduling? Pt 2

In our previous article we covered why a more sophisticated form of scheduling is so vital for tasked based workers in service organisations today. Scheduling daily jobs around a detailed set of business processes, balancing planned vs reactive jo...

Why Dynamic Scheduling? Pt 1

Do you still think of scheduling as a diary of engineer activity? In today’s rapidly-changing environment, only a dynamic approach to scheduling field service resources can deliver the hoped-for results in our first blog series we set out the case...

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