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Service Matters: The Cognito Blog
Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.
Recent Articles
Facilities Management Journal roundtable in association with Cognito
- Blog
- 17 May 2012
- Service Excellence
- No comments
The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service.
The session, chaire...
Why a double-dip recession needn’t mean a compromise on service levels
- Blog
- 9 May 2012
- Service Excellence
- No comments
At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...
Field Service Stories
Engineering Excellence: How technology & the engineer make for excellent customer service
- Blog
- 13 January 2012
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In late 2011 we shared some engineer horror stories that we’d heard from our years in the service industry but that’s not the end of the tale, there can be a happy ending. We’d like start 2012 off on the right foot by identifying the engineers who...
Re-engineering the Engineer
- Blog
- 15 November 2011
- No comments
10 Field Service Horror Stories & The Solution for a Happy Ever After
During Cognito’s time supporting customers in the service industry we’ve heard the occasional engineer horror story. We’ve collated the cautionary tales, which are as e...
