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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Managed Workflow

What is Mobile Workflow? Pt 3: 'Flow'

In parts one and two, we gained an understanding that modelling a mobile worker’s day onto a small screen is quite a challenge. In this article, we’ll discuss the various techniques that can be used to ensure that the challenge flows into a succes...

What is Mobile Workflow? Pt 2: 'Work'

We started with the premise, "take every aspect of a mobile operative's working day and place it on a screen 7cm by 5cm," Now let’s look into how into the ‘job completion’ side of things. In some sectors such as service and maintenance, on th...

What is Mobile Workflow? Pt 1: 'Mobile'

One of the best answers to this question that we've seen over the years has been this: "take every aspect of a mobile operative's working day and place it on a screen 7cm by 5cm." On the face of it, it’s a very simple summary for what is, in ...

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