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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Managing Change

Managing Transformational Change in Service Operations Pt 2

The first part of this article introduced the change management process and its initial potential pitfalls, the second part of this article will look at the value of the change for the stakeholders. Essentially you’ve also got to be able to s...

Managing Transformational Change in Service Operations Pt 1

Do You Know Who Your Stakeholders Are? Most significant IT initiatives stand or fall on the quality of the change management process, and implementing a transformational service management initiative is no different. Yet inadequate change man...

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