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Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Research Findings

Managers in Facilities Management: What issues are affecting you?

Last November we held our first roundtable in partnership with Service Management and as a result gained a great deal of insight into the issues affecting service departments across the UK. This summer we’re hosting a roundtable to bring toge...

The Service Management & Cognito Roundtable Discussion

In order to get a true understanding of the modern Service Department and the challenges it faces, Cognito and Service Management co-hosted a roundtable event in late 2011. Attendees, who were all representatives from the service industry, di...

The Real State of Service: Direct from Service Managers

Service Management and Cognito teamed up to examine the current state of modern field service with regards to technology deployment. The results are now in and they give a view on how technology is being employed within service organisations....

YouGov survey reveals there’s still significant room for improvement in UK service

Our January survey commissioned with YouGov has revealed that consumers’ perception of customer service has stayed the same or worsened in the last three years. We looked at the attitudes towards service provided by consumer-facing organisati...

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