In this Section

Home > Categories> Service Matters: The Cognito Blog

Service Matters: The Cognito Blog

Welcome to Cognito's Service Matters Blog. Here you will find our thoughts and perspectives on a variety of topics around service excellence and Mobile Workforce Management. Our most recent posts are listed below or go to straight to the bottom of the page to view all relevant articles.

Recent Articles

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Service Excellence

Facilities Management Journal roundtable in association with Cognito

The Facilities Management Journal (FMJ) and Cognito are delighted to announce an exclusive roundtable lunch meeting to discuss the topic of service excellence and to examine the methods for achieving best-in-class service. The session, chaire...

Why a double-dip recession needn’t mean a compromise on service levels

At the beginning of the year we predicted that the UK would be pulled back into recession, albeit not as deep. Unfortunately, following the recent announcement from The Office for National Statistics, that prediction has become a reality and the U...

Well done to Tristar Worldwide

Congratulations to Tristar Worldwide Chauffeur Services who have been recognised with a Queen’s Award for their commitment to international growth. Tristar Worldwide are one of the UK’s largest chauffer businesses and a long term customer of ...

How poor service comes at a price - and some tips for best practice delivery

Last week saw Yodel controversially raising prices for service to meet consumer service demands and match the ever-increasing need for flexibility. The UK's largest parcel delivery company put the price hike down to the enormous growth in onl...

5 ways to provide service excellence

Over the past few months we’ve been helping organisations to recognise the value of good customer service and the impact poor service can have on revenue and profit. Using our financial modelling tool, ‘The Value of Service Calculator’, and identi...

Recognising award winning service

Whilst many Service Managers appreciate the long term value of performance management technology and the subsequent positive affects seen on customer service ratings, often conveying the advantages of such solutions to the boardroom can be difficu...

For better or for worse – why good customer service needs equal recognition

In recent blog posts we have focused on the financial value of best practice customer service to the boardroom, and how to analyse it from a managerial perspective. We all know when bad service hits these days it’s reported on YouTube, Twitte...

Taking Service Seriously - an interview with The Smart Van

Earlier this year we commissioned a survey with YouGov that revealed consumers’ perceptions of customer service had stayed the same or worsened in the last three years. In addition, results showed almost half (49%) of those surveyed cited unfriend...

Five ways to measure customer satisfaction by profit

Back in February we highlighted some industry surveys that consider the visibility of service as a boardroom issue. However, whilst these studies can help to put customer service on the senior executive’s agenda, they aren’t going to be enough to ...

How to provide great service – responding to customer reviews in real-time

Do you know the value of a good customer review, or the impact of an unhappy customer? In an age of citizen broadcasting, where word-of-mouth reviews are amplified and socialised, it’s more important than ever for service-led organisations to list...

Find Out More