Events

Webinar - Mobilise, Optimise, Synchronise: The Drivers of Service Excellence

In response to the findings from our recent YouGov survey on the state of UK customer service, we hosted a live Webinar on the 28th February. Our speakers included a strategy expert, previous Service Director and Sumair Dutta, our guest speaker from Aberdeen Group.

During this Webinar we addressed the three drivers which we identified and considered as being critical to achieving service excellence: mobilisation, optimisation and synchronisation.

To hear more, view the on demand version:

Service Management Expo 2011

Cognito attended Service Management Expo in September - Europe's only dedicated annual event for the field service market. With it saw the launch of FieldForce IQ, the first field service management solution to combine Performance Management tools with advanced scheduling and intelligent workflow in one integrated platform. Below is a quick overview of the event.