FieldForce IQ

The world of field service is evolving rapidly and yesterday’s best practices are barely enough to satisfy today’s increasingly demanding customer expectations – let alone establish the foundation for sustained service excellence in the years to come.

Recent years have seen significant investments in mobile workforce management solutions. Yet many organisations have found that their new systems – whilst delivering sometimes impressive improvements in productivity – have failed to achieve all the hoped-for benefits. The reason is simple. Automation isn’t enough. If the maximum benefits are to be achieved, performance improvement has to be realised at the level of each individual worker, as well as across the system as a whole.

FieldForce IQ is the first solution to integrate comprehensive, actionable real-time performance management capabilities with the full suite of functionality expected from a mobile workforce management and service optimisation suite. In brief, it gives service managers the information they need to proactively identify, diagnose and deal with issues before they become problems.

Flexible and interoperable, FieldForce IQ contains an extensive suite of tools organised in Performance Management , Operational Control and Job Delivery modules.