Heritage
A History of Innovation
More than 20 years ago, Cognito realised the potential for mobile applications and data to transform businesses that were determined to get serious about service. We have remained at the forefront of mobile technology development ever since - and pioneered many of the innovations that are now regarded as standard industry practice.
Our proud history of innovation can be traced as far back as 1989 when - as part of the Dowty Group - we were awarded one of the first licences by the Department of Trade and Industry to develop mobile data services.
Digital Data Services
In 1991 we published a ground-breaking white paper which identified the central importance of packet data protocols, and which documented the development of a new air interface intended to facilitate a new generation of low cost hand held wireless terminals. These innovations lay at the heart of Cognito's pioneering Messenger network.
Steve Alderson, now Managing Director, joined Cognito at this time and was involved in the early protocol development. During 1992 Cognito Group, along with Hutchison Mobile Data Ltd and Ram Mobile Data Ltd, was issued a 25 year licence to run mobile data services. Later that year Cognito was purchased by a private investor and was reformed as Cognito Limited.
Leading the way with GPRS
Cognito Limited ran the mobile data network for mobile packet data until January 2003. With Steve Alderson appointed as Managing Director a decision was taken to re-engineer the Cognito service to deliver data over GPRS, retaining the original air-interface protocol standards and maintaining the data optimisation, compression, routing and resilience features that had been central to the original Cognito Network.
Growth and Expansion
Since 2003 Cognito has trebled our contracted subscriber base and extended into new markets. Forging partnerships with Mobile Network Operators, Independent Software Vendors and Strategic Alliances, Cognito continues to maintain strong growth with a focus on customer service best practices and an eye on international expansion.
Service Orientated Architecture, Web Services
Cognito's innovative FieldForce IQ solution provides a scalable, resilient technology foundation for organisations that are serious about service - and are determined to use service innovation to offer an outstanding customer experience.
The Cognito Service Delivery Platform integrates the latest SOA (service oriented architecture) and SaaS (software as a service) systems thinking and technologies with all that we've learned as UK's most experienced mobile system integrator.
Proactive Lifetime Support
Our innovations haven't been confined to technology: we've also pioneered a continuously evolving lifetime approach to service that combines an end-user helpdesk, proactive monitoring, dedicated account management, regular reviews and a company-wide commitment to the success of your service initiatives.
The Innovation Continues
The innovation continues - we are constantly monitoring the industries we serve, identifying the latest best practices when it comes to field service management software and customer service, and continuously refining both our processes and technologies. As a Cognito customer, you can be assured that you'll have access to everything you need to maintain your position at the leading edge of service innovation.
