Information Services

Cognito's Information Services offer a rich variety of dashboards and reports to help service managers see what’s really going on at the frontlines of their business at all times, together with intelligent alerts and alarms that enable them to manage by exception.

The standard reports and dashboard elements can be easily customised to capture and present a powerful combination of task, time, location and context-based information, as well as tracking and comparing both real-time and historical information.

In addition to providing invaluable business intelligence, the Information Services also present essential management information, allowing managers to control devices, applications and usage as well as overseeing software updates and data transfer to and from devices.

The underlying technologies are also available to help companies share critical service related information with their customers, allowing powerful interactive web portals to be created that make it easy for customers to find the up-to-the-minute service related information they are looking for.