Location Based Services
In any fast-changing environment, the challenge of balancing service efficiency with customer satisfaction and the adoption of green travel policies demands real-time visibility of the location and status of both jobs and workers.
Cognito's Location Services equip service organisations to make optimal decisions based on up-to-the minute actual location information - and to identify patterns of travel over time. Capabilities include geo-fencing, POIs and the automated notification of arrival on-site.
Tight integration with the other components of the Service Delivery Platform enables:
- Identification, allocation and scheduling of the mobile worker best placed to perform each task, taking into account location, current workload, parts availability and skill set
- Projection of likely arrival times taking into account the latest direction and progress information with the ability to identify the need for remedial action
- Retrospective analysis and review of journey patterns, leading to actionable insights regarding mobile worker congregation, home visits
The powerful combination of location based services, dynamic scheduling and managed mobile workflow enables service organisations to make the best use of their available service assets at all times, however conditions may change.
