Management Services
The ability to see what's really going on at the frontlines of the business and to remotely manage and support people and the devices and applications they depend upon is critical to the success of any mobile workforce initiative.
Cognito provides a comprehensive range of management tools and capabilities, developed as a direct result of more than 20 years experience of helping organisations that are serious about service to get the most out of their mobile workforces.
Many of the traditional problems associated with the management of mobile devices are caused by the worker accidentally or deliberately manipulating device settings or applications. Cognito enables management to preclude this possibility by locking down device configuration.
One of the most valuable functions is the ability to remotely login to mobile applications and devices and to diagnose and troubleshoot problems in real-time and get the mobile worker back to productive work as quickly as possible rather than having to return to their depot.
But there's much more to it than that: Cognito's Management Services give our customers the ability to track mobile workers and their devices and to maintain accurate up to date records of allocations, assignments, permissions and profiles.
Over-the-air capabilities include the ability to implement remote software updates together with powerful diagnostic and support tools. Audit trails are maintained of all changes to the device status, including the amount of time spent off or on, the history of network coverage, the quality of battery charge, and the frequency of reboots.
Cognito's advanced mobile management capabilities anticipate and eliminate many of the issues that can compromise user acceptance and adoption - and when problems do occur, they can usually be dealt with remotely in a matter of minutes, allowing the mobile employee to continue their work with minimal interruption, and enabling them to help you keep your promises to your customers.
Management Services are accessed through Cognito's FieldForce IQ, which includes an easy-to-use web-based GUI that delivers actionable business intelligence to management.
