Customer Care

Committed to deliver sustainable and proactive support

Our considerable knowledge and experience of Mobile Workforce management solutions combined with our "can do approach", underpins our commitment to delivering sustainable and proactive support to make sure that your mobility project achieves required performance levels and allows you to deliver your own superior customer service.

We offer as standard a Helpdesk which acts as your first point of call for any service, software or hardware issues. In addition to the Helpdesk, all customers are supported by a dedicated Service Manager for the duration of their business relationship with Cognito. Our team of National and International Service Managers each directly support a small group of customers to guarantee excellent service, and are the main point of contact for account issues or enquiries.

Cognito Service Managers are trained to take ownership and deal with issues promptly and with confidence to our high customer service standards. They co-ordinate the administration team to handle any purchase order processing, billing and account queries, as well as ordering any spares and replacements that you may need. In addition they will help you with requirements for additional subscribers or accessories and keep you up to date on new or updated products and services.

Service Managers arrange regular review meetings, during which all aspects of our relationship with you are covered from a comprehensive checklist. Items covered include data type and volume usage, analysis of calls to the Helpdesk from your field workforce as well as a performance analysis for your chosen hardware and software and current stock position.

Read the Cognito Customer Care Overview

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