Facilities Management

More than ever, organisations are faced with budget cuts, and increased safety and security concerns.

"As well as the increase in satisfaction with our service we have seen from our customers, we have received a brilliant service from Cognito ourselves. The project rollout took less than two months from start to finish, including full training for the team of field engineers, and their support has been second to none." Chris Thompson, Support Services Manager, Dalkia

Facilities Management organisations are expected to deliver ever increasing levels of service and value. A critical element driving the efficiency and effectiveness of many Facilities Management (FM) operations is the quality of information available in the field and the speed and ease with which time-critical information can be actioned.

Cognito's Mobile Workforce Management solution intelligently integrates back-office systems and data with mobile applications that incorporate industry best practice. Many of Cognito's FM customers have found that implementing a Mobile Workforce Management solution makes the management of facilities, estates and property portfolios easier and more effective.

A Mobile Workforce Management solution can enhance any Facilities Management operations:

FM
Solutions

Job allocation and response times can be significantly reduced
Job history and CRM data can be transmitted with each job allocated
The process of regular plant/building inspections is accelerated
Mobile worker legislation requirements can be met e.g. ensuring workers view/acknowledge health and safety information before commencing work
Paperwork can be minimised, or done away with completely, both in the field and at the office
Customer relationships can be enhanced through access to timely and accurate customer history data before, during and after site visits
Actual site attend and fix times are recorded in real-time, improving customer service levels, enabling same day invoicing and ensuring the complete auditability of all workforce activity

Many of Cognito's FM customers see their Mobile Workforce Management solution as an important source of competitive advantage - and a key selling point when talking to their prospective customers.

Read our success stories in Facilities Management

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