Transport - Mail and Courier Delivery

Drive costs out of the business without sacrificing productivity

"Ultimately, Cognito's managed solution, flexible application tool and network failover capability stood head and shoulders over any other mobile data service offering." Patrick Gallagher, Director of London ServiceCentres, CitySprint

In a highly competitive market, producing an optimal delivery route, managing staff (especially lifestyle couriers) and keeping in close touch with them is essential in maximising customer service performance and driving down costs.

The challenge is to streamline driver fleet operations from the first customer contact through to on time
delivery to the correct location. Implementing a mobile workforce management system will improve the efficiency and competitiveness of express delivery and parcel carriers, providing the tools and applications for effective communication of drop locations and routing schedules whilst at the same time providing managers real-time reports on exact vehicle locations and delivery status information.

In seconds, information can be uploaded from courier PDAs into enterprise systems to speed invoice generation and payments to couriers as well as improving delivery turnaround times, and providing the timely accurate data needed for monitoring and reporting.

Mail and Courier delivery companies that use Cognito realise a range of competitive, operational and financial benefits:

• Improve and maintain customer satisfaction levels
• Meet and exceed Service Level Agreements (SLAs)
• Ensure up-to-date centralised information
• Streamlined deliveries management through effective driver dispatch
• Quick and effective response to reactive jobs
• Optimised scheduling and maximised resource allocation
• Real-time integrated workflow information
• Lower associated costs and better management of the driver fleets
• Visibility of and maximum value from the driver fleet
• Reducing back office workload, including paperwork errors and double entry
• Increased speed to invoicing  

Read our success stories in Mail and Courier Delivery

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