Transport - Taxi and Chauffeur Delivery

Reducing the time from booking to pick up, reducing journey times

"Our mobile workforce system has increased our efficiency and growth potential and, most importantly, improved our customer service; 98% of our collections are now on time." Peter Ingram, IT Director, Addison Lee

Providing a reliable service when taking bookings from customers is key to the work of any taxi or chauffeur service.  Passengers want to know when their car will turn up, for that to happen as promised, and for the journey to their destination to be uneventful.

Building a system that is capable of delivering consistent services levels, including advising customers of likely journey times and ensuring successful pickup by a driver is highly complex, yet it is achieved on a day to day basis by Cognito customers.

Cognito provides the tools and applications for effective communication of booking requests, routing schedules and exact vehicle locations and travelling information.   Booking agents are able to assign the nearest vehicle to a pickup and advise the customer on an accurate arrival time.  The driver is provided with integrated satellite navigation that includes “the knowledge” of best routes to follow on busy city streets.

Using real-time data, information about driver location and status is visible to the control centre, and any pickup problems can be resolved immediately.

Cognito customers realise a range of competitive, operational and financial benefits:

• Provide consistent and predictable service to ensure repeat customers
• Ensure up-to-date centralised information
• Quick and effective response to the reactive nature of Taxi and Chauffeur business
• Optimised scheduling and maximised resource allocation of existing drivers
• Lower associated costs and better management of the driver fleets
• Visibility of and maximum value from the driver fleet
• Reducing back office workload, including paperwork errors and double entry
• Increased speed to invoicing

Read our success stories in Taxi and Chauffeur services

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