Press Coverage
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Service Management Online, February 2012. To get underneath the skin of the modern Service Department, Service Management and Cognito co-hosted a roundtable event in late 2011. Following on from last year’s Your Service Management Solution: The Survey, the roundtable (held at Gordon Ramsey in Claridge’s) picked up on the talking points from the survey results. |
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Service Management Online, February 2012. Jonathan Chevallier, Strategic Development Director at Cognito discusses “The 'Big Brother' view on vehicle tracking technology. |
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Swiftcover, February 2012. In total, 67 percent of UK homeowners believe customer service has either stayed the same or deteriorated, despite campaigns by many retailers, a recent poll by YouGov has shown. |
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Call Centre Clinic, January 2012. A survey carried out by YouGov has revealed that 67% of UK homeowners believe customer service has either stayed the same or deteriorated over the past three years. |
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Call Centre Focus, January 2012. Two-thirds of customers believe service standards have fallen in the past three years, a YouGov report commissioned by Cognito reveals. |
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MYCUSTOMER.com, January 2012. According to a survey commissioned by Cognito and carried out by YouGov, customer service standards are worsening in the UK. |
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inspiresme.co.uk, January 2012. A YouGov survey commissioned by Cognito shows 67% of homeowners see no improvement in UK customer service. |
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According to a YouGov survey commissioned by Cognito, customers believe service standards have stalled or worsened over past three years. |
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Service Management - Buyer's Guide, January 2012. Are you wasting your tech capabilities? Service Management and Cognito teamed up to examine the use of technology within service departments. |
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m.logistics, January 2012. Liquid lunch: Cognito throws light on the unobserved engineer. |
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Mobile News, December 2011. Cognito's Strategic Development Director Jonathan Chevallier discusses the question "is the mobile workforce moving towards Android?". |
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Land Mobile, November 2011 - p.32. Workforce platform FieldForce IQ places service directors in control. |
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Manufacturing & Logistics IT, November 2011. FieldForce IQ - the intelligent workforce management platform which gives service directors better control. |
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Land Mobile, October 2011 - p. 46. FieldForce IQ - the first to combine performance management tools with advanced scheduling and intelligent workflow in one integrated platform. |
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m.logistics, September/October 2011. Cognito's Strategic Development Director Jonathan Chevallier discusses how tracking can help the service sector through tough times. |
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m.logistics, September/October 2011. Cognito's London 2012 'Olympic Service-As-Usual' guide lists ten top tips for helping service organisations cope with disruption. |
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m.logistics, September/October 2011. Cognito has devised a formula named the ‘ServiceAssessor’, enabling service companies to benchmark their operations. |
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Lichfield People, October 2011. Cognito's customer Bullwell Trailer Solutions goes green with new phase of technology. |
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businessworks, October 2011. Results from a recent survey of 180 businesses has revealed that service is now a critical boardroom issue. |
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ConferenceNews, October 2011. With Cognito being one of thirteen presentations across the two days, Service Management Expo draws record crowds. |
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Premises and Facilities Management Magazine, October 2011. Cognito's recent survey reveals that service is now a critical boardroom issue. |
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Service Management 365 Online, October 2011. Cognito's Strategic Development Director Jonathan Chevallier reflects on the state of the industry following SME. |
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MYCUSTOMER.com, October 2011. With National Customer Service Week underway, Cognito report on the results from their recent service survey. |
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Service Management 365 Online, September 2011. Cognito's FieldForce IQ launches at SME 2011. |
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ITbriefing.net, September 2011. Cognito Launches Online Formula for 'Self-Service' Diagnostics. |
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Premises and Facilities Management Magazine, September 2011. In response to the increasing demand on organisations for excellence in customer service, Cognito has launched a simple self-service tool for companies to benchmark their operations. |
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Service Management 365 Online, August 2011. Service Management Countdown to London 2012 - Cognito's 10 step guide to maintaining best practice standards. |
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Service Management 365 Online, August 2011. Cognito recap on the implementation of their fully integrated mobile solution at Konica Minolta. |
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Service Management 365 Online, August 2011. Getting the brand back together: The great importance of brand to service providing companies is discussed. |
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RealWire Online, Sept 2010. Cognito steps up service management for mobile workforces. |
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Service Management 365 Online, July 2010. Embracing change using SaaS and web-based technology. |
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V3.co.uk, June 2010 Motorola unveils ES400 enterprise smartphone. |
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Service Management 365 Online, May 2010 Mobile data protection is becoming increasingly important |
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Service Management 365 Online, March 2010 How will mobile platforms develop in the year ahead? |
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Service Management 365, March 2010 Ongoing focus on driving efficiency pays dividends for a&o systems. |
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Service Management Online, March 2010 "How will mobile platforms develop in the year ahead?" |
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Service Management Online, March 2010 "Ongoing focus on driving efficiency pays dividends for a&o systems" |
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m.logistics, January 2010 "From a distance" |
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m.logistics, January 2010 "Cognito unveils brand new hosted mobility platform" |
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m.logistics, January 2010 "Up close and personal" |
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CBR Online, January 2010 "Going Mobile" |
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FT.com, December 2009 (subscription required) "Does IT work? Monitoring staff requires care" |
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Sevice Management Online, December 2009 "Matching mobile devices to the needs of the field service operation" |
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Computer Weekly, November 2009 "Using mobility in compliance and business performance" |
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Computing.co.uk, November 2009 "PDA deployment pays off for debt collection firm" |
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m.logistics, October 2009 "Tracking systems: lease or pay as you go?" |
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IT Expert, October 2009 "Managing Mobile Devices: Anywhere, Anytime" |
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Service Management Online, October 2009 "The ongoing development of web-based solutions for field service" |
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CBR Online, October 2009 "PDAs keep bailiffs in touch at Bristow & Sutor" |
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m.logistics, October 2009 "Vans and telematics - natural partners in the mobile world" |
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m.logistics, October 2009 "Resellers - and why the mobile market needs them" |
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Service Management Online, October 2009 "The ongoing development of web-based solutions for field service" |
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Mobile Business, September 2009 "Managing Mobile Services" |
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Mobile Europe, 3 August 2009 "Survey raises alarm over 'mobile business blindspot'" |
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CBR Online, 29 July 2009 "UK companies have mobile strategy blind spot" |
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Mobile Business, July 2009 "Mobile Security - Saftey First" |
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Service Management Online, 27 July 2009 "Continuing investment in new technology improves Konica Minolta service delivery" |
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Computing.co.uk, 9 July 2009 "Calling out for convergence" |
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Service Management Online, 16 June 2009 "Laying foundations to achieve the best results from scheduling systems" |
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FT.com, 8 June 2009 (subscription required) "Digital Business: Connected Lives - Addison Lee Video" |
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Computer Weekly, 1 June 2009 "Integration: Choosing a systems integrator" |
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Computer Weekly, 27 June 2009 "Video: Mobile Workforce Management with Addison Lee and Cognito" |
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Service Management Online, May 2009 "Mobile communications speed deliveries to field service operations" |
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Housing-technology.com, May 2009 "Housing Technology magazine: The future of mobile services" Click here to read the latest edition of Housing Technology magazine |
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Service Management Online, 23 April 2009 "Focus on service management in the social housing sector" |
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Computer World UK, 15 April 2009 "Courier DX rolls out handheld devices for real-time tracking - IT and the organ" |
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Postal Technology International.com, April 2009 "Mobile workforce solution increases customer satisfaction" |
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Computer Weekly, 17 April 2009 "How the IT department can help prevent lorry crime" |
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m.logistics, April 2009 "Mobile solution speeds DX's secure deliveries" |
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Service Management Online, 14 April 2009 "More work using fewer people results from scheduling implementation" |
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Service Management Online, 16 February 2009 "How to make the best of mobile communications within field service" |
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Modern Utility Management, 12 February 2009 "The Corporate Manslaughter and Corporate Homicide Act: How can fleet managers protect themselves" |
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Computing.co.uk, 5 February 2009 "Google Latitude gives firms food for thought" |
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External Case Studies
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Case study: Baxi Heateam Baxi Heatteam has engaged it's workforce to encourage adoption of it's new working practices and invested in Cognito's mobile data solution. |
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Case study: Peterborough City Council Housing Repairs and Maintenance. Peterborough City Council Contract Services Department has transformed its repairs and maintenance support service for 14,000 council tenants living in 10,200 dwellings in the city. |
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Case study: Flexible Working with T Mobile and Konica Konica Minolta Business Solutions (UK): Mobile Technology to Support Business Growth Targets. |
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Case study: Addison Lee orange case study An ongoing project by Addison Lee to overhaul its legacy IT systems and build a new enterprise IT architecture, integrating new custom built scheduling applications with Cognito's strategic mobile communications solution delivered on the Orange high speed data network. |
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Case study: Cutting costs while advancing service and productivity. Facilities Management Leader GSH Enhances Performance with the MC70GPS. Working with its ISV partner Cognito, GSH deployed Motorola’s MC70GPS robust digital assistant. |
