Press Releases
Welcome to the Press Release page, below you can find a collection of the latest, regularly updated information and current news at Cognito.
67% of homeowners think UK customer service has stayed the same or worsened in last three years
23 Jan 12 I Cognito
A survey commissioned by Cognito and carried out by YouGov looked at the attitudes of over 1,400 UK homeowners with regard to service provided by consumer-facing organisations. 22% believed customer service had improved a little over the last three years, and only 3% believed it had improved a lot.
Cognito reveals list of field service horror stories
23 Nov 11 I Cognito
Cognito's 'Re-engineering the engineers' document advises how to spot the single engineer who is compromising customer service.
How to drive down the cost of great service
3 Nov 2011 I Cognito
Cognito launches free white paper and audit offering businesses advice on how to drive down the cost of service excellence.
Customer service - a key factor affecting market share
3 Oct 2011 I Cognito
Cognito survey reveals that 68% of businesses think service is critical to financial performance.
Launch of intelligent workforce management platform puts Service Directors in complete control
19 Sep 2011 GMT I Cognito
Cognito FieldForce IQ - the first workforce management solution to integrate performance management tools to unleash hidden potential.
Cognito launches online formula for 'self-service' diagnostics
1 Sep 2011 GMT I Cognito
In response to the increasing demand on organisations for excellence in customer service, Cognito has launched the ‘ServiceAssessor’, a simple online formula for companies to benchmark their operations.
Cognito reveals boost to performance levels for UK service organisations
5 Aug 2011 GMT I Cognito
Over the last quarter, Cognito has seen a record number of customers signing up to its portfolio of real-time workforce management solutions. Two of Cognito's resigns, Konica Minolta and Warmsure, discuss the improvements to their service levels through the implementation of workforce management solutions.
Cognito launches Olympic Customer Service Guide
27 Jul 2011 GMT I Cognito
In the 365 day countdown to the London 2012 Olympics, Cognito has launched a concise guide which offers 10 top tips for organisations who are looking to maintain best practice service standards in the run up to, and during the historic event.
Cognito launches Dynamic Scheduling White Paper
21 Jul 2011 GMT I Cognito
Are you under pressure to do more with less? Cognito has launched a free White Paper for business facing the ever-more complex challenge of juggling people, productivity, performance and profitability.
