Reduce Cost of Service

We equip our customers to reduce the cost of delivering quality service by eliminating wasted efforts and optimising available resources. Real-time scheduling, resource allocation and location information is allowing them to "get it right first time" and avoid unproductive visits, reduce travel time and fuel costs, eliminate dead or unproductive time, and reduce stock holding costs.

Stock holding costs represent a significant and growing part of the cost base for many service organisations. The cost implications of ineffective stock management can be profound. Every job that has to be rescheduled because of the unavailability of a needed part impacts not only customer satisfaction but also the bottom line. Our stock management solutions are helping companies increase service levels while at the same time reducing inventory write-offs and cutting the cost of unnecessary inventory.

We've also been able to apply real-time data, managed mobile workflow and dynamic resource scheduling to substantially reduce the costs of administering the service functions and consolidate the number of offices required to support the service function.

These cost reductions have been achieved without compromising service quality or the customer experience - in fact it's not unusual to see costs falling dramatically while service quality rises - a factor that is reflected in some remarkable returns on investment.