Service Delivery Platform

Cognito's innovative Service Delivery Platform and FieldForce IQ solution provide a scalable, resilient technology foundation for organisations that are serious about service - and are determined to offer an outstanding customer experience.

The Cognito Service Delivery Platform brings together the latest SOA (service oriented architecture) and SaaS (software as a service) systems thinking and technologies with all that we've learned along the way in our journey to become the UK's most experienced mobile system integrator.

Our goal is simple: to eliminate the traditional cost and complexity barriers that have been associated with custom service applications. The Service Delivery Platform combines powerful re-usable components and a productive development environment with real-time data communications and highly sophisticated management and control capabilities.

 The Service Delivery Platform is hosted on a state-of-the-art, resilient and scalable managed network operations infrastructure. This approach enables Cognito to rapidly prototype and deliver custom solutions that reflect both industry best practice and the customer's specific business processes.

The benefits are not restricted to the deployment of the initial solution: FieldForce IQ offers an environment that allows a continuous evolution in capabilities. In combination with Cognito's Lifetime ProActive Support model, it provides the foundation for persistent service excellence.

To find out more about any of the Service Delivery Platform and FieldForce IQ components, please click on the picture above or make your selection from the menu on the left.