Social Housing
As eGovernment initiatives are implemented, public sector organisations are presented with new challenges involving consumer demand for improved delivery of public services and democratic pressures for increased transparency and accountability.
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Peter Gray, Assistant Head of Building & Maintenance at Peterborough City Council has experienced the benefits of an effective Mobile Workforce Management solution: "The solution allows our mobile operation to get through more work with less resource - workmen can respond faster, we've reduced our lead times on 1, 5 and 28-day priorities, with most 28-day priorities now completed within 7 days." |
There are many initiatives within the public sector to implement IT and mobile solutions. Within the Social Housing sector striking results are being achieved through effective implementation of Mobile Workforce Management solutions.
With local authorities facing increased pressure to perform efficiently under government measures to strengthen the role of public services, Mobile Workforce Management systems have become a cornerstone service enhancer for many housing associations and local authorities managing housing stock.
Benefits include:
- Job allocation and response times can be significantly reduced
- Mobile worker legislation requirements can be met i.e. ensuring workers view/accept Health and Safety information before commencing work
- Improved proactive public services e.g. enabling mobile workers to book new jobs directly while in the field
- Improved management and control of Information
- Greater efficiency in delivering service to residents, patients and the local community
