ServiceAssessor - Leader or Laggard?

Thank you for visiting Cognito's 'ServiceAssessor' tool. The following questionnaire has been designed to help you pinpoint any potential shortfalls in your service operation, then ranking your organisation versus industry standards in accordance with Aberdeen Group benchmarks. Please select only one answer for each question and press submit when completed to view your results.

Q1

How do your engineers access customer and job information?
by paper by phone through browser on mobile device two-way transactional mobile application SaaS mobile application
 

Q2

How are jobs despatched to your engineers?
manually through collectable t-cards electronically through diary integration static scheduling with diary created overnight assisted scheduling with ability to manually intervene dynamic scheduling with continual optimisation of schedule
 

Q3

What is your first time fix rate?
0-49% 50-61% 60-71% 70-81% 82-100%
 

Q4

How do you manage stock/parts utilisation?
highly manual with separate systems simple stock tracking part automated with no visibility of usage integrated stock management with manual replenish integrated stock management with auto replenish
 

Q5

What management information is available to you?
ad-hoc, late and paper-based via monthly information pack through automated email notifications searchable information drillable dashboards with real-time alerts
 

 

Your Name *

 

Your Email *

 

Your Phone *

 

Company Name

 

Number of field operatives