Utilities and Telecoms
Meeting the need to continually increase efficiency, improve effectiveness and minimise costly errors
 |
Brian Lumb, Data Solutions Manager at Anglian Water has improved communications to and from his meter reading employees "What's great about this is that it can tell you when someone has opened the message. This tracking and messaging service will help us to be more effective and get to more customers' meters in a shorter amount of time". |
In today's competitive environment, electric, water, gas and telecommunications providers share common objectives with many other service oriented organisations - they are driven by the need to continually improve customer service. In addition they are faced by more and more stringent regulatory requirements. Industry dynamics typically dictate that they find ways of delivering an improved level of service at reduced costs.
For mobile workers undertaking planned maintenance, emergency repairs or meter reading, working on remote sites and at customer premises, Cognito's Mobile Workforce Management solution enables more effective allocation and management of remote workers and ensures prompt, accurate collection of data for regulatory reporting.
Benefits include:
- Significantly reducing job allocation and response times
- Ensuring mobile worker legislation requirements are met e.g. ensuring workers complete risk assessment before commencing work
- Providing mobile workers with relevant and timely customer data and stock information
- Assuring the safety and security of customer data
- Reducing paperwork both onsite and at the office
- Achieving competitive advantage, a key "management and control" selling point to prospective customers
Enhancing customer relationships through the availability of accurate information on work status at call centres and ensuring mobile staff always have up-to-the-minute information
