Who We Are

We're Serious about Service

We're Cognito, and we're serious about service - and so are our customers. More than 20 years ago, we recognised the potential for mobile applications and data to transform service-orientated businesses that have to react in real-time to changing business priorities.

Today, we are the UK's most experienced mobile systems integrator, with a unique managed services approach that embraces industry best practice and enables our customers to concentrate on running their business, serving their customers, and establishing market leadership.

Our mobile workforce management solutions are enabling market-leading organisations to deliver consistently superior service at lower cost. The Cognito Method involves working closely with our customers to design and implement intelligent workflows that differentiate them from their competitors, improve service quality, grow revenues, reduce costs, cope with demanding SLAs, increase efficiency, and improve management visibility.

We believe that management visibility and control must be founded on actionable information, delivered in real-time. Our flexible FieldForce IQ solution integrates productive handheld applications with intelligent workflow, scheduling, tracking, parts management and reporting capabilities, closely coupled with key corporate applications and data.

But our responsibilities don't stop there; our unique Lifetime ProActive Support service monitors and manages every aspect of the solution environment - including the direct support of end-users - throughout the lifecycle of the solution, resulting in exceptional levels of system uptime, customer service, and user productivity.

Our unique approach to service excellence has been acknowledged by Gartner and other leading analysts - and it is backed by a commitment to quality that is reflected in our ISO 9001 certification.

We invite you to find out more about what makes Cognito the service experts - and to learn about our heritage, values, people and partners.